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Frequently Asked Questions

  • What are Oxillon's audiences?
    Oxillon's audiences are specialized, custom-made audiences that are built using proprietary technology in order to enable advertisers to improve campaign performance. These audiences have been created by our audience experts using the power of AI and are designed to provide the most popular and effective targeting segments.
  • What are the advantages of using Oxillon's audiences?
    Advertisers are currently limited to using only regular audiences for their campaigns, which can make their campaigns less effective and limit their ability to reach their desired audience. Oxillon offers a selection of pre-built audiences based on behavioral analysis to allow advertisers to precisely target their desired audience and improve their campaign's ROI.
  • How do I choose the right audience for me?
    By considering such factors as demographics, interests, behaviors, location, and customer lifetime value, you can create a targeted and effective paid ad campaign that reaches the right people and helps to drive business growth. If your business has a physical location or serves a specific geographic area, consider targeting your ads to people within that area. This can help to drive foot traffic and increase conversions.
  • What should I do if I have a request for a specific audience that is not currently on your list?
    If you have a request for a specific audience that is not currently on our list, please contact us to discuss your needs. You can reach us through email at or by filling out the contact form on our website. We would be happy to discuss your request and see if we can accommodate your needs.
  • What is an active audience share?
    Active audience shares are the way we measure your audience usage. An active audience share allows you to share a selected audience with an ad account of your choice. Each share is tracked from the moment the audience is shared with your ad account until it's unshared. Please note that sharing the same audience with multiple ad accounts counts as multiple shares.
  • Can I change my selected audience if I reached my account's active share limit?
    Yes, you can. To modify your chosen audience without upgrading your plan, unshare the audience you no longer need and then share the new audience. If you require more audiences, you can always upgrade your account.
  • How many audiences can I use simultaneously?
    The number of audiences you can use simultaneously is determined by your current plan. Please visit our pricing page for more information.
  • Do I need to create a new ad account to use your audiences?
    You do not need to create a new account to use our audiences - you can continue to use your current account.
  • Where can I find my Facebook ad account ID number?
    Please visit for detailed instructions about where to find your Facebook ad account ID number.
  • Why I don't see the audience in my ads manager account when i am setting up a a campaign?
    1. Make sure you accepted the terms on your Audiences page 2. Make sure your ad account is associated with a business manager account. You can find here the steps of how to do that :
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